Home / Refund & Free Trial Policy
Refund & Free Trial Policy
Free trial first
Every plan starts with a free 24-hour trial — test channels, sports, VOD and picture quality on your own device and internet before paying anything. If the trial doesn't impress you, simply don't order.
7-day refund promise
If the paid service doesn't work on your setup and our support can't fix it within 48 hours, you're entitled to a refund within 7 days of purchase. Message us on WhatsApp with your order details.
What's not refundable
Change-of-mind refunds after 7 days, or issues caused by your own internet connection below our recommended speeds (15 Mbps HD / 25 Mbps 4K), where the service works correctly on a suitable connection.
How refunds are paid
Refunds go back via the original payment method within 5–10 working days of approval.